PlayLive provides online gaming accounts to people aged 18 or older in South Africa. Its privacy policy sets the rules for collecting, processing, sharing, protecting, and retaining personal information. Registration details, payments, support conversations, and website activity can all create records connected to your account.
By registering or continuing to use PlayLive, you accept the processing covered by the policy. That acceptance does not authorise unrestricted use of your information. Your data remains tied to account management, security, regulatory checks, payments, and responsible gambling controls.
How PlayLive Manages Personal Information
Gleneagles B.V. is the data controller for PlayLive. It determines why personal information is collected and how it is handled. The operator’s corporate and licensing details are:
| Detail | Information |
|---|---|
| Operator | Gleneagles B.V. |
| Company number | 158256 |
| Registered address | Willemstad, Curaçao |
| Licensing authority | Curaçao Gaming Authority |
| Licensing jurisdiction | Curaçao under the LOK framework |
| Licence number | OGL/2024/1242/0772 |
| Licence grant date | 3 October 2025 |
| LOK effective date | 12 November 2025 |
The PlayLive policy follows applicable data protection requirements and the conditions attached to its licence. Data processing rests on the following legal grounds:
- performance of the registration contract;
- compliance with KYC obligations;
- compliance with AML requirements;
- protection of accounts and transactions;
- fulfilment of licensing duties.
Your registration agreement covers the information PlayLive needs to provide an account. Separate legal duties apply to verification and compliance records. Some information is therefore mandatory.
PlayLive requires the following KYC evidence before your first withdrawal:
- a valid identity document;
- proof of your residential address;
- proof of the payment method used;
- source of funds evidence;
- bank statements when requested.
These records establish your identity and age. If your PlayLive profile contains a South African residential address, the supporting document should show the same details. A mismatch may delay verification or lead to another document request.
Personal Data Collected by PlayLive
PlayLive obtains information from you, your device, and external organisations. Each source contributes a distinct part of your account record:
| Collection source | Information collected | How it is obtained |
|---|---|---|
| Information provided directly | Identity details, contact information, account credentials, payment information, verification documents, and support messages | Entered during registration, submitted during verification, or sent when contacting support |
| Information recorded automatically | IP address, browser, operating system, device type, login time, visited pages, and account activity | Recorded when you open and use PlayLive |
| Information from third parties | Transaction records, payment confirmations, identity results, and fraud risk information | Received from banks, card networks, payment providers, verification services, and fraud prevention partners |
During South African browsing sessions, IP and device records allow PlayLive to trace technical faults and suspicious access. They also reveal how the service performs across browsers and mobile devices.
Payment and verification partners supply records that can be compared with your account details. PlayLive may examine any discrepancy before approving a withdrawal. Just make sure the registered name and payment information match your supporting documents.
Why PlayLive Uses Personal Data
Every category of data collected by PlayLive serves an account, compliance, or operational purpose. The principal uses are:
- confirming account eligibility and the 18+ age requirement;
- completing KYC and AML checks;
- managing payments and account services;
- responding to customer support requests;
- identifying fraud and unauthorised access;
- improving website performance;
- monitoring responsible gambling activity.
Registration information establishes your eligibility to use PlayLive. Payment records cover deposits, withdrawals, failed transaction investigations, and balance checks. Account history gives support staff the context required to answer questions or resolve complaints.
Technical records reveal errors across individual devices. When PlayLive is accessed from South Africa, they can show if a fault is connected to a browser, device, or internet connection.
Account activity also powers the responsible gambling controls available through PlayLive:
- self-exclusion;
- cooling-off periods;
- deposit limits;
- wager limits;
- loss limits.
Limits and exclusions depend on an accurate activity history. An attempt to bypass a restriction or enter an excluded account may trigger a PlayLive review.
How PlayLive Discloses Personal Data
PlayLive releases personal information only for a valid operational, regulatory, or legal purpose. The recipient determines the scope of each disclosure:
| Recipient category | Possible recipients | Reason for disclosure |
|---|---|---|
| Internal companies | Authorised companies within the Gleneagles B.V. corporate group | Account administration, compliance work, payment operations, and technical support |
| Service providers | Payment processors, identity verification services, hosting providers, security specialists, analytics services, and customer support partners | Delivery of services needed to operate PlayLive |
| Regulatory and legal bodies | Curaçao Gaming Authority, law enforcement agencies, courts, tax bodies, and other legally authorised organisations | Compliance with laws, licensing duties, court orders, and valid official requests |
When a payment originates from a South African bank account, transaction data may travel through the bank, card network, or payment partner before appearing in PlayLive. Those organisations receive only the details required to process or investigate that transaction.
Access within PlayLive follows staff responsibilities. An employee can view personal data only when the role requires it. External providers must confine their processing to the agreed service or legal purpose.
How PlayLive Secures Your Information
PlayLive applies several safeguards to personal, payment, and verification information. Its principal security controls are:
- recognised encryption standards for data transmission;
- network safeguards against unauthorised connections;
- access controls based on staff responsibilities;
- continuous monitoring by a dedicated security team;
- 3D Secure protection for supported card payments.
Encryption shields information as it moves between your device and PlayLive. Network protections flag suspicious connections and attempted misuse. Role-based access reduces the number of people able to view sensitive records.
The dedicated security team reviews PlayLive systems for abnormal activity and technical weaknesses. A potential incident can then be investigated before it reaches other accounts.
You share responsibility for account security:
- use a private and trusted device;
- create a strong password;
- keep login and verification codes private;
- log out after using a shared device;
- contact support after an unfamiliar login or transaction.
How Long PlayLive Retains Data
Retention at PlayLive varies by data category, account status, and legal duty:
| Data category | Retention treatment | Reason |
|---|---|---|
| Optional cookies stored on your device | Can be deleted through your browser or cookie controls | These records support optional preferences and tracking functions |
| Temporary session information | Expires or is removed automatically | It is needed only for a limited browsing or login session |
| Active account records | Kept while the account and related services remain active | The information supports account access, payments, security, and responsible gambling controls |
| Eligible personal information | Can be deleted or restricted after a verified request | Removal is possible when no legal or operational reason requires continued storage |
| KYC and AML records | Retained for the legally required period | The operator must meet verification and financial crime prevention obligations |
| Transaction and dispute records | Retained when required by law or licensing rules | The records may be needed for payment investigations, complaints, fraud reviews, or official requests |
Closing a PlayLive account does not erase every associated record. Identity documents, payment evidence, source of funds records, and bank statements may remain on file under legal retention requirements.
You can clear cookies stored on your device. For other eligible information, submit a deletion request to PlayLive. Legal retention duties take priority over a request for immediate removal.
Your Privacy Rights at PlayLive
Your PlayLive account comes with several rights over personal information:
- access the information held about you;
- correct inaccurate or outdated details;
- request deletion of eligible information;
- request a restriction on eligible processing;
- complain to the relevant data protection authority.
Open the support channel on playlive.co.za to submit a request. State the right you want to exercise and identify the affected account information. Send sensitive documents only through a communication channel approved by PlayLive.
Before releasing, changing, or deleting records, PlayLive may ask you to verify your identity. The additional check prevents someone else from using a privacy request to obtain your information.
Customers with PlayLive accounts registered in South Africa may approach the authority responsible for privacy matters in that jurisdiction if a complaint remains unresolved. Some rights remain limited by legal and licensing obligations. KYC, AML, payment, and dispute records may still need to be retained.
How PlayLive Uses Cookies
PlayLive separates cookies by their role in account functions, preferences, performance analysis, and promotional activity. The purpose and status of each category are:
| Cookie category | Purpose | Status |
|---|---|---|
| Essential cookies | Maintain login sessions, protect accounts, support payment steps, and provide core navigation | Required for the platform to function |
| Functional cookies | Remember language, display, and account preferences | Optional when consent is required |
| Analytics cookies | Measure website use and identify technical problems | Optional when consent is required |
| Marketing cookies | Measure campaigns and provide more relevant promotional content | Optional when consent is required |
Optional cookies can be managed through the PlayLive consent controls. Browser settings provide another way to block or remove stored files.
Blocking essential cookies may prevent core account functions from working correctly. After using PlayLive on a shared device, log out and clear the stored session.
When PlayLive Changes Its Policy
Legal, technical, or operational developments may lead PlayLive to revise its privacy policy. An update can result from:
- changes to data protection laws;
- new licensing obligations;
- changes to payment processing;
- new account or website functions;
- revised security practices;
- changes in how personal information is processed.
A revised PlayLive policy applies from its stated effective date. Material amendments may receive a more prominent notice than minor wording or administrative updates.
PlayLive may issue notifications through the following channels:
- a notice displayed on the website;
- a message shown inside your account;
- a message sent to your registered contact details.
Keep those details current so privacy notices can reach you. Using PlayLive after a revised policy takes effect indicates acceptance of the updated terms.
Read each new version before making another deposit or submitting more documents. If you disagree with a change, stop using the platform and contact support. Account closure does not cancel existing legal retention obligations.