Terms and Conditions

PlayLive is an online gambling platform operated by Gleneagles B.V., company number 158256, from Willemstad, Curaçao. It holds Curaçao Gaming Authority licence OGL/2024/1242/0772 under the LOK framework. The licence was granted on 3 October 2025, with the LOK framework taking effect on 12 November 2025.

The PlayLive terms govern registration, account access, payments, responsible gambling, prohibited conduct, data use, and ownership rights. Creating an account means accepting these rules. On the South African platform, they also cover EFT transactions and financial limits stated in rand. Breaches allow PlayLive to restrict access, cancel transactions, or close the account.

Registering and Managing Your PlayLive Account

Before opening a PlayLive account, you need to meet the registration conditions. Enter your personal information exactly as it appears on your official documents. The main rules are:

• Be at least 18 years old.
• Hold no more than one account.
• Submit accurate and current personal information.
• Register from a supported country.
• Use the service only where gambling is permitted.

The name on your PlayLive account should match your South African identification document. Your residential and payment information must also be current. False details, duplicate registrations, and access from a restricted location give PlayLive grounds to cancel the account. Winnings connected to the breach can be voided.

Verification checks can cover:

• Your identity
• Your residential address
• Your chosen payment method

Until the requested information is confirmed, PlayLive can restrict account functions. You may be unable to access your balance or submit a withdrawal during the review.

Rules for Using Your PlayLive Account

Your PlayLive credentials belong to you alone. Keep your password private and report unfamiliar activity promptly. Actions completed through your credentials may be treated as authorised until you notify the platform that the account has been compromised.

Prohibited conduct covers:

• Giving another person access to your account
• Selling your account
• Transferring your account
• Operating an account for someone else
• Opening multiple accounts
• Coordinating bets with other people
• Using irregular betting methods
• Attempting to bypass account restrictions

A suspected breach gives PlayLive the right to inspect account records and transaction history. Access can be suspended while the activity is investigated. Possible consequences are:

• Temporary account suspension
• Permanent account closure
• Cancellation of affected bets
• Removal of winnings connected to the breach
• Refusal of future registration attempts

Change your password and contact PlayLive support when you notice a login or transaction that you do not recognise.

When PlayLive Services Are Available

Although PlayLive aims to keep its website and games accessible, it does not promise uninterrupted service. Disruptions can arise from:

• Scheduled maintenance
• Software updates
• Network failures
• Game provider outages
• Unexpected technical problems
• Device compatibility issues

Travelling outside South Africa can trigger location controls, even when your PlayLive account was registered correctly at home. Access may be blocked if the country you are visiting is unsupported. Trying to conceal your location does not permit you to bypass this restriction.

PlayLive is not liable for losses caused by interruptions outside its reasonable control. If a game disconnects, the result stored on the server normally determines the outcome. Wait for access to return before resubmitting an incomplete financial request.

PlayLive Deposit and Withdrawal Rules

PlayLive applies rand based transaction limits to accounts in South Africa. Payment availability varies according to your location, account status, and provider.

Account holders can use:

• EFT
• Instant EFT
• Visa
• Mastercard
• Supported credit card options

The PlayLive limits and normal processing periods are:

A withdrawal submitted after 13:00 enters the next processing batch. Once PlayLive releases the money, your bank may need additional time to credit it. Check the payment screen for any fee before confirming the transaction.

Your first PlayLive withdrawal remains pending until KYC verification is complete. Requested documents can cover:

• A valid identification document
• Proof of your residential address
• Proof of the payment method used
• Source of funds evidence if requested
• Bank statements if requested

Bonus funds become withdrawable only after the relevant wagering conditions have been completed.

Responsible Gambling Tools at PlayLive

PlayLive offers account controls for managing your spending and gambling activity. These tools are:

• Self exclusion
• Cooling off periods
• Deposit limits
• Wager limits
• Loss limits

Set figures that fit your budget before playing. Trying to recover a loss is not a reason to raise them. Gambling should not be treated as guaranteed income.

Keeping your PlayLive activity within personal limits remains your responsibility. If control becomes difficult, stop depositing and activate a cooling off period or self exclusion.

Signs of harmful activity can lead PlayLive to:

• Contact you about the activity
• Limit selected account functions
• Restrict further gambling
• Suspend the account for review

South African accounts remain subject to the 18+ minimum age. Age verification and responsible gaming controls apply alongside the standard account rules.

How PlayLive Handles Fraud and Manipulation

PlayLive reviews account and payment activity for suspicious behaviour. Fraudulent or manipulative conduct covers:

• Claiming the same bonus through multiple accounts
• Coordinating play with another person
• Using automated betting tools
• Manipulating deposits or withdrawals
• Following irregular betting patterns
• Concealing the origin of funds
• Exploiting a technical error
• Attempting to influence a game unfairly

Suspicious activity can trigger an investigation. During the review, PlayLive can hold a withdrawal or suspend access while it checks the relevant records. Leave funds credited through an obvious mistake untouched. Report the error and wait for the balance to be corrected.

Confirmed misconduct may result in:

• Account suspension
• Cancellation of affected winnings
• Reversal of bonuses or other benefits
• Permanent account closure
• A permanent PlayLive ban

The response depends on the nature and seriousness of the activity.

PlayLive Content and Ownership Rights

Some PlayLive materials belong to the operator, while others are licensed from third parties. Protected material covers:

• The PlayLive name
• Logos and visual branding
• Website content
• Platform software
• The account interface
• Graphics and game assets
• Licensed provider content

Using PlayLive does not transfer ownership of these materials to you. They are available only for personal access to the gambling services.

The following uses require permission:

• Reproducing platform content
• Modifying protected material
• Distributing copies
• Selling any part of the content
• Scraping information from the website
• Using the content commercially
• Copying the platform software
• Extracting source code
• Creating a misleading version of the website

Misuse can result in account restrictions or legal action. PlayLive can also demand the removal of copied material. Its branding must not be presented in a way that falsely suggests an official partnership or endorsement.

How PlayLive Protects Personal Data

PlayLive handles personal information according to its privacy policy and applicable data protection requirements. The grounds for processing are:

• Providing account and gambling services
• Meeting licensing and legal obligations
• Preventing fraud
• Protecting legitimate business interests
• Acting with your consent when it is required

Depending on the applicable requirements, you can:

• Request access to stored information
• Correct inaccurate details
• Request deletion
• Restrict certain processing activities

PlayLive may need to retain some records for KYC, licensing, fraud prevention, or financial reporting purposes. A deletion request will not always remove every record immediately.

For further details, the PlayLive privacy policy sets out:

• What personal information is collected
• How long it is retained
• When it may be shared
• How to submit a privacy request

Read the privacy policy on playlive.co.za before registering if you need the complete data handling terms.

How PlayLive Updates Its Terms

PlayLive revises its terms when legal responsibilities or platform operations change. Updates may follow:

• New legal requirements
• Changes to licensing rules
• Revised payment procedures
• Updates to account services
• Changes to platform functions

The new version can appear on the PlayLive website. Other notification channels are:

• Your registered email address
• A message inside your account
• A notice displayed on the website
• Other contact details provided during registration

Review each update when notified. Revised PlayLive terms apply from the stated effective date. Continued use after that date generally confirms your acceptance of the changes.

If you disagree with an update, stop using PlayLive and contact support about closing your account. Keep your contact details current so important notices can reach you.